WinShark Privacy Policy

At WinShark, we respect your privacy and are fully committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit winshark.com or use our services. WinShark is operated by GBL Solutions N.V., registered in Curacao under number 155090, and licensed by the Curacao Gaming Control Board under license OGL/2024/589/0556. Our payment processing is handled by Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V. based in Nicosia, Cyprus. By registering an account and using our platform, you agree to the practices described below.

Information We Collect

When you create a WinShark casino account, we collect certain personal data necessary to provide our services and comply with our licensing obligations. We gather registration details such as your name, date of birth, email address, phone number, and country of residence. We also collect financial information related to deposits and withdrawals, including payment method details when you use Mastercard, Interac, Skrill, MiFinity, Paysafecard, bank transfer, or Bitcoin.

• We collect identity verification documents to confirm your age and identity
• We record your gaming activity, including bets, wins, and losses across our 6,000+ slots and other games
• We store your communication history with our customer support team
• We gather technical data such as IP address, browser type, and device information
• We log your login history and session activity for security purposes

How We Use Your Data

Our Winshark casino uses your personal information for several essential purposes. We use your data to verify your identity, process deposits and withdrawals, and prevent fraud or money laundering. We also use your information to manage our Loyalty Club, calculate your XP, and apply the correct Floating Cashback rate based on your rank. Additionally, we use your contact details to send account notifications, respond to support requests, and, where you have consented, deliver promotional offers such as our Welcome Shark bonus or Wheel of Fortune rewards.

Here at WinShark, we may also analyze your gameplay data to improve our game selection, optimize our platform's performance, and detect signs of problem gambling so we can offer responsible gaming tools when needed.

Legal Basis for Processing

We process your data based on several legal grounds. We rely on the performance of our contract with you when processing registration and transaction data. We fulfill legal obligations imposed by our Curacao Gaming Control Board license when verifying your identity and monitoring transactions. We also rely on your consent for marketing communications, and on our legitimate interests when improving our services or preventing fraud across the WinShark platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors, including Ramtinar Techconsult Limited, to process deposits and withdrawals
• We share information with our game providers, such as NetEnt, Pragmatic Play, Evolution, and Play'n GO, to enable gameplay functionality
• We disclose data to regulatory authorities when required under our gaming license
• We may share information with identity verification services to confirm your eligibility to play
• We provide data to legal authorities when compelled by law or court order

Cookies and Tracking Technologies

Our WinShark platform uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. We use cookies to keep you logged in, track your loyalty progress, and personalize the bonuses we display to you. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our WinShark casino services.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal and regulatory obligations. Financial records related to deposits and withdrawals are kept in accordance with anti-money laundering requirements. When we no longer need your information for these purposes, we securely delete or anonymize it.

Data Security

We at WinShark implement industry-standard security measures to protect your personal and financial information. We use encryption technology to safeguard data transmitted between your device and our servers. Our internal access controls restrict employee access to personal data on a need-to-know basis. Despite our efforts, no method of data transmission over the internet is completely secure, and we encourage you to protect your own login credentials.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We recognize and honor the following rights:

• You have the right to access the personal data we hold about you
• You may request that we correct inaccurate or incomplete information
• You can ask us to delete your data, subject to our legal retention obligations
• You have the right to object to certain types of processing, including direct marketing
• You may request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at support@winshark.com. Our 24/7 live chat is also available if you have questions about how we handle your information.

International Data Transfers

Because WinShark serves players across the United Kingdom, Ireland, Canada, Germany, Switzerland, Australia, New Zealand, Poland, Greece, Finland, Norway, Denmark, Italy, Hungary, Spain, Slovenia, and Brazil, your data may be transferred and processed in countries outside your country of residence. We take appropriate measures to ensure that any international transfer of your data maintains an adequate level of protection consistent with this policy.

Children's Privacy

WinShark casino is strictly intended for adults. We do not knowingly collect information from anyone under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through your registered email address or through a notice on our website. We encourage you to review this page periodically to stay informed about how WinShark protects your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team at support@winshark.com. Our customer support is available 24/7 via live chat to assist you with any privacy-related inquiries. Our registered office is located at Seru Loraweg 17, Curacao, and our payment agent, Ramtinar Techconsult Limited, is based at Kasou 18, Office 41, 1086, Nicosia, Cyprus.